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Original Comment We are a 501c3 non-profit animal rescue located in Pittsboro, NC. Our satellite service was not working more and more often, so we finally had a technician come out to look at the dish. The Hughes Net technician told us the dish had been installed incorrectly in a terrible location and that is why our internet didn't work properly. We then received a bill for over $1000 for the move of the satellite dish. We called customer service and they told us that they could see in the notes that the technician had stated the dish was installed improperly and that this bill was clearly not our responsibility. We then called back a week later after not hearing back from them and were told that the managers in the corporate office had decided that it is our responsibility because we had not called to report every single time the service wasn't working. They also told us we were not allowed to speak to anyone in the Corporate office. Sadly for Hughes Net, we have a following of several thousand people on our social media sites as well as many prominent national media contacts. We are going to plaster this story EVERYWHERE.

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