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Original Comment I'm in a financial struggle right now. I admit I am usually late on my electric bill and I am paying right before they threaten disconnect. But I do pay. I have lived in the same place for years and I have never not paid. So I get billed for a deposit of $500. After talking to a Supervisor (which was like pulling eye teeth to get past the customer service rep) I was told the deposit would be waived and I paid 2 bills the month of November and was told if I paid before December 7 since that is the read date that I would not be late and I would be straightened out. Well the 500 was never taken off my bill. I called them back and the service rep told me it was documented that I did not want to talk to a supervisor. Which was a lie because I actually did talk to a supervisor. (so I was told at the time, unless of course I was being lied to). She then tells me she will have a supervisor call me and she also tells me my bill is due before the 4th which is the next read date. What!? So I get paid on the 5th and I have to pay by the 4th or deal with a 500 dollar deposit. Something is not right with this company. Seems so illegal what they are doing but It must not be if it is being allowed to continue. I want to move just to get out of the Duke energy coverage area. Worst company ever! Guess they will shut me off because there is not why I can pay an extra 500. I'm already struggling.

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