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Original Comment To Whom It May Concern:<br /> <br /> We have been a loyal customer for several years. We have been frustrated with our service for quite some time but continued to use your services. We recently decided to cancel your service due to frustration with slow internet, poor picture quality, and month to month billing inconsistency and increases.<br /> <br /> We both work from home part of the time so the slow internet was inconvenient. It also seemed absurd to us that every 3 months or so our bill would increase again because something came off promotion so we would have to call in and deal with the hassle of trying to get the latest deal.<br /> <br /> In cancelling the service we are NOW told that you do not prorate the charges to the date the service is cancelled. Instead we are being charged an additional two weeks of service that you are not providing. <br /> <br /> This is not a policy we ever agreed to and think it is absurd for your company to squabble over $80 of service you are not providing.<br /> <br /> We want to ask that you consider that this policy decision results in a dissatisfied customer, who is just presently done with using your service, now becomes a customer who will never use your services again and will share this negative practice with their circle of influence.<br /> <br /> Is your short term gain of $80 worth your future earnings of winning us back? Or the years of potential service to our three children? Or the years of potential service to all of our family and friends who live in the area?<br /> <br /> Hope so.<br /> <br /> Sincerely,<br /> Chadd and Robin Ellis

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