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Original Comment I ordered a sofa bed and some pillows 11/30 and have had a very unsatisfactory experience. I had to call to find out when the delivery would be which I did on 12/23/14 at 1:40 pm EST. I was told by Tiffany that it would be delivered on 1/2/15 but she left NO notation to that effect). I again called on 12/31/14 at 3:40 pm (because I did not receive a call from them about the time of delivery ) to make sure the delivery would be as promised. After waiting on hold for almost 20 minutes, being disconnected once and finally getting a person on the line at 4:02 pm, I spoke with customer service person Kim who told me the earliest delivery would be 12/8; I requested, then spoke, with Supervisor Shante' at 4:06 pm. Then I was told that 1/14 would be earliest but she would try to move things up and would call me back in ~ 30 minutes to let me know if it could (the time was 4:30 and 30 minutes is just in time for the center to close for the holiday). So she just wanted to get me off the line and the resolution of the problem was not talking with me any longer. I was appropriate in my call as I am in this comment. However, I will not be buying furniture from Ashley again (even though I have spent over $2000 over the last 2 years). This experience was awful - my 82 year old mother is sitting on the floor due to this foul up. Ashley should be embarrassed - I'm sure this is not their only foul up this season. Not enough trucks, poor logistics and poor customer service! If the delivery date changes again will be demanding (and receiving) a refund.

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