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Original Comment Worst customer service ever! I hate dealing with this company, always have,but have not had much of a choice until this year due to little competition in our town. Thank God we have other choices now and I never have to go through the hoops these people put you through with their return policies, mistakes and faulty equipment. <br /> FYI.. Bought a Samsung tv and Harmony remote from them as a Christmas present for husband. When we could not get them to work together, we called the Best Buy where we bought. After 22 minutes, before getting a person to actually speak with, we were told we would have to call another store. Yep, you guessed it another long wait on the phone (19 minutes) before getting a live person to answer. Then this person said..oops sorry, you have to call the 1-800 number for the Geek Squad. Third phone call and yes, another wait. I am now almost an hour into hold calls, only to be told we could bring the remote back to the store for an exchange or we could pay 99.00 for them to come out and look at it. We aren't even sure if it's the remote or the 65&quot; Samsung 4k Curve that is the problem. So here we are two weeks after Christmas with a super expensive remote and tv that we can't use together. I will pay for someone to come and find out what the problem is, but I can assure you I will never buy another product through Best Buy. I've said this before, but this time I've cut up the store card and threatened any family member that brings a electronic item from BB into our home.

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