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Original Comment I purchased a Consumer Cellular phone @ Sear's recently. It wouldn't allow me to touch anything on the screen. So I called customer service & talked to 4 different people over the course of an hour. I was told different things by each operator until I was finally transfered to a supervisor. That supervisor told me that I would have to return the phone to the store. Which I then said I cannot because the store is in liquidation and all sales are final. There were no phones left anyway. He said no problem, we'll get you set up for the warranty exchange which will take 3-5 days to get to you. Then send back the defective phone in the package we provide you. Fine no problem with that. Then I get a call 2 days later saying they can't process my warranty exchange because I need to wait 15 days before they can send a new one. I've never heard of such a thing. Told the person I may just cancel service instead of dealing with this. He didn't seem to care. Great customer service. Drive away customers. That's exactly the type of person I they need as a supervisor (heavy sarcasm). Don't tell customers one thing and then go back on your word 2 days later

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