Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On November 20, 2014 we disconnected our ATT U-Verse. When I visited with the customer service I was told we would receive a modified bill for service used. When we received our bill it was for a full month. The dates of service were listed as 11-10-15 to 12-9-14. When I called the customer service department about the overcharge they explained that the bill would be corrected and not to pay the bill until the revised bill arrived. After that we received a bill this time it was for that bill in full again and added onto that was a fee for early termination. Again I called to explain about the bill revision and that we did NOT owe a termination fee due to moving to an area where ATT U-Verse is not available. After serveral transfers and trying again to get the bill prorated I was told to wait for another bill. Well here we are January 26th and no closer to a resolution, I just received another full price bill and a threat of being sent to a collector. I decided to take the bill, divide it by 30 days and then take that figure, multiply it by the 10 days and mailed that amount off today. I am also notifying the BBB of my dissatisfaction with ATT U-Verse and the run around that I have been given over the 8 phone calls that I have made to settle my account.

Feedback

Your Name

Your Email

Verification