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Original Comment Yes, my phone is active. I know that. The issue, and why I can't call you, is that I have a zero balance on my minutes. My minutes ran out while I was on the phone with you trying to fix the problem. Now, is that clear? <br /> <br /> When my old phone number was transferred to my new phone, my minutes on the previous phone number were not transferred over. I had just charged a $30 card on the second number. All of that disappeared. I was supposed to get the days, minutes, messages, and data that was left on my old phone plus the days, minutes, messages, and data on my new phone combined on the transferred phone number. I believe that all I got was the balance that was left on my old phone. <br /> <br /> When I called last, the person I talked to said that it was obvious what had been done wrong, and that he would &quot;fix&quot; it so that I would have my full balance. I asked him several times what would happen when my minutes ran out while speaking to him, and he ignored me. Then, my minutes ran out while we were talking, and the phone hung up. I couldn't, and can't, call back because I HAVE NO MINUTES. <br /> <br /> If it's so obvious what was done wrong, someone needs to fix my balance so that I have all of the days, minutes, data, and messages that I am supposed to have. It's your mistake, and I shouldn't have to call you and waste minutes calling you trying to get you to fix it, even if I had any minutes. <br /> <br /> I don't have access to another number that I can call you with. Even if I did, why should I ask someone else to waste their minutes so that I can call you to fix something that is what your rep called &quot;an obvious mistake&quot;? <br /> <br /> Yours is the only service that I know of that even makes people pay for customer service calls. It's ridiculous! Why should we have to pay for time to fix our phones, when you are the ones that screwed them up? And, your customer service calls take at least 30 minutes, and usually over an hour because the people that you hire don't know what they are doing or don't understand what the problem is to begin with. And, over half of them don't speak or understand English well enough for them to be working in an international call center. <br /> <br /> Fix my phone and give me the total amount of days, minutes, texts, and data that I have paid for, or you can expect further action due to your breach of contract and endangering the life of a disabled American for not having access to phone service that I have paid for.

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