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Original Comment I recently purchased 5 pairs of shoes in one of your stores. I did not wish to ride the bus home with that many boxes of shoes that day. I asked the sales associate who was helping me if I could have them shipped for free from the store locally. He said I could. One of the pairs was running shoes and I choose to keep them in my possession. The customer service rep helping my sales associate ring up my purchase said it should be about 2 maybe 3 days for me to get them, as they were being shipped within the same town. <br /> This was a Tuesday and by Friday night I rang the store. I had never received a shipping confirmation and usually UPS sends me a way of tracking when they're delivering to me by email. My call that night was bounced around by three different people. 2 customer service reps and the sales associate who rang up my order. No one asked for a tracking number? They said since the shipping is 3 to 8 business days and it being Friday I would probably get my shoes the following Monday. Note this is coming from less than 2 miles away.<br /> Monday came no shoes, Tuedsay no shoes, Wed no shoes! Thursday I called the store again. The first customer service rep took my information and said she would call me back as she needed to be in front of a computer. She never called me back. About an hour later I called back again and got another CS rep who asked who I had been talking to earlier, I didn't remember her name. He proceeded to help me and figure out that my shoes had been shipped the day after I bought them. Please note that this went on with back and forth phone calls. This was a work day for me. This rep concluded that my shoes were lost. I was preparing to file a police report. The total cost of these four shoes was over $800! He called me back and said Nordstrom's would not charge me for the new order. He found three pairs in the original store I purchased them and another at a different location in the same city. He had the three from the original store overnighted to me and the pair from the second location he said would probably not get to me at the same time. All the shoes came in the timeframe he said they would and I recived recipts and UPS emails as well.<br /> Out of the blue 18 days after my original date of purchasing my shoes at a Nordstrom's a second box arrives at my door via UPS. There are 4 pairs of the shoes which I now already have. Most likely the ones I tried on and paid for. I called the store spoke to the CS rep who helped me and told him they showed up. He said that UPS will come pick them up.<br /> Honestly, this was quite a bizarre and odd experience. I'm grateful to the CS rep who helped me and I did get my shoes in the end, however I find the whole thing strange and it's left a bad taste in my mouth. Luckily, for Nordstrom's I'm a honest person and happily want to return these extra 4 pairs of shoes which I did not pay for.. There was nothing in the box except the shoes. <br /> I guess the main reason for my comment is for your corporation to know what happened and that Nordstrom's could have easily lost a fair amount of merchandise.. Not sure how often this type of error happens with your company, but I found it to be big enough to take the time to inform you of it.

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