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Original Comment My father has a long term care policy with JH. He is in benefit mode and has been receiving reimbursements for his stay at an ALF for a little over a year now. At first I was so very impressed with JH and their claims division. It was easy to get a real human being on the phone, they were polite and efficient and the reimbursement checks came in like clockwork, no later than 15 days after the billing month ended. Now, since about January, it has become a nightmare. They are inept, inefficient, rude and, apparently, not in the USA any longer. I email them the invoice from the ALF (as instructed), I get about 6 auto-generated emails confirming receipt, but come the middle of the next month when I call to check on the status of the claim, I'm told they received no claim. A woman in claims told me to send her the invoices directly. I started doing that, but had the same issue. So we've gone from getting the reimbursement check within two weeks of the following month to not getting it at all. Now I'm told that it takes 40 business days to process a claim. Really ??? Since when???? Since claims was shipped out of the continental USA???? I and been so impressed with JH at the beginning that I bought a policy for myself. Now I deeply regret going with JH and will start to explore other companies.

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