Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have a 2006 Dodge Ram 2500 and in November 2014 I contacted Chrysler Corp customer service to inquire because I felt my paint was failing. I was given a reference number and was told to contact my local dealer for assessment. I went in to Tuttle Click collision center in Irvine, Ca and was told my paint was defective from the factory and the problem should never have occurred. He said he felt that Chrysler would surely repaint the truck. Protocol just needed to be followed. So, pictures were taken and sent to " Chrysler Corp" where a couple months later it was denied. This is my third Dodge vehicle since 1999 and I'm thinking twice about a fourth. I have a Dodge employee that admits factory defect during the time my truck was manufactured and I still can't get Chrysler/Dodge to stand behind it. I've tried getting the general manager of the dealership where I bought the last two trucks involved, the service manager, as well as the regional Chrysler manager for the area and no one seems interested in helping or satisfying a good customer. I was told the regional manager for the area would contact me 3 1/2 weeks ago and still, she hasn't responded at all. I have been trying to resolve this for four months now.It's amazing to me how such a large successful company can have such horrible customer service. I surely hope someone reads this and can offer some assistance to me . Thank you

Feedback

Your Name

Your Email

Verification