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Original Comment I live in another state and have a disabled brother in Tampa, Fla who lives in a nursing home. I originally purchased a phone and provided Tracfone service for him without a problem. However I discontinued the service several months ago when I determined that he had 500 plus minutes on the phone and was not using the phone. (I was on a plan that provided 60 minutes monthly and I was billed each month). On March 27th, I tried to reactivate the phone and the nightmare began. I finally sent a message to Corporate about my inability to talk with someone knowledgeable enough to help me. This was referred to Technical Support and I received a call from Jobert who stayed on the phone with me for an extended period of time, took my credit card information for the third time and then sent me an email Transaction Summary ID advising that to complete the activation I should tell my brother to "turn the phone OFF and Immediately back ON. Make a call. If the call was unsuccessful, wait 1 hour and repeat these steps. I gave my brother this information on April 3, 2015 and to date, he still has no reception. I contacted Customer Service who, despite this Transaction Summary listing my credit card information, advises that they have no credit information on this account. Over and over. Phone call after phone call. It appears that the right hand doesn't know what the left hand is doing and vice versa. I would like to send you all of my documentation but I don't know if there is anyone there who even cares. Setting up the initial service was a piece of cake compared to trying to reactivate the service. Is there anyone who can help get this resolved?

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