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Original Comment I moved from Ohio to Georgia. I had Hughes Net for my internet service. I contacted them on Jan. 19, 2015 to let them know I was moving and I needed my service changed to my new location. No one ever called me back to schedule an appointment. I called again after I moved on 2/6/2015. They told me someone would contact me in 3-4 days to set up an appointment. I called again on 2/11/15 after no contact. I was told someone would contact me in 6-7 days to set up an appointment (to install). No one ever called me.I called again on 3/2/15 to cancel my service. They told me there would be a cancellation fee. I told them I was going to dispute this fee. They offered to reduce the fee to $200 from $355. I told them that was fine, just make sure to send the bill to my new location so I could arbitrate the bill, thinking they would have that information on the bill. I received the bill a few days ago, but there was no information on the bill on how to dispute. I called them. The first representative I spoke with would not give me any information on who I could contact to dispute the bill telling me it was a valid bill. I spoke to her supervisor, who told me there was no one I could write to for disputing the bill. After I asked him why they were charging me since they weren't providing me service, he offered to take the bill down to $100. I was unable to get an address from him to write for a complaint.I still don't feel I should have to pay this early termination fee since I tried to have the service continued, but they dropped the ball on their end.I did find the corporate office address on a website. <br /> <br /> The second part of the complaint is when I moved I asked what equipment I needed to bring with me. They told me only the box and the power cord. I specifically asked them if I needed the receiver off the satellite dish. They told me no. A couple of days ago I recieved a return of equipment box. The instructions said I needed to return the receiver or pay a $200 fee for not returning it. I called them and took 30 minutes explaining why I shouldn't have to pay this fee. The representative finally conceded and told me to call in 5 days and tell them to &quot;manually receive the radio receiver&quot; and to reverse the $200 charge. Tomorrow will be 5 days, so I haven't run this gauntlet yet. <br /> <br /> This is some of the worse customer service ever! I do not want to pay them a dime for an early termination fee (which is due may 1st) but if I don't they will take it from my account.

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