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Original Comment My husband and I travel extensively for dog shows. We routinely stay in Louisville in March, and this year chose the Days Inn. We chose it because of the price, proximity and the pet friendly designation. I booked on line and called the 800# to confirm what I saw online. Imagine my dismay when my husband came back out to the car and announced that there was a 'NO PETS&quot; behind the front desk? I immediately called the 800# and was advised that there was a Howard Johnson in close proximity that I could book into, at $89/night (more than $25 higher). I suggested that since I had done my due diligence, I did not expect that I would pay the difference! The CSR called the manager of the Days Inn and was advised, sign not withstanding, Pets were accepted for a $15/night fee. We decided to stay at the hotel, take our chances, and requested a follow up call to determine why the hotel had a sign contradicting the information provided on line.<br /> <br /> Fast forward to April 6, 2015, and I called to follow up, since no one had followed up with me. I was told my choice was to have the pet fee waived, or have the issue escalated. I'm amazed that customer service boils down to, &quot;if you want to pursue your complaint, you will have to pay&quot;. I would hope that the information on line would be consistent with what the hotel practices. If not, the information should be updated, and a guest requesting clarification and followup should not be made to feel like a 'pest'. <br /> <br /> <br /> Part 2<br /> My husband was traveling alone for a dog show, but sharing his room in Perry, GA at the Days Inn. Upon check in, my husband was surprised to find he could sit on the toilet and get a shower. Overall the room was OK, but the shower/toilet situation was not. My husband advised the front desk on THREE DAYS that there was a problem. His roommate did the same. On Sunday morning, the ceiling above the toilet fell in on him. At no time was another room offered and while the front desk person on Sunday was apologetic, it was unnecessary had the room been changed or the problem addressed. At the very least, I expect one nights' stay removed from the charge...will it happen? We'll see.<br /> <br /> <br /> I have again contacted corporate, left a voice mail with my name and number, but based on my last experience with Days Inn Corporate Customer Relations, I am not holding my breath. This is the second situation in less than a month, where a guests basic expectations were not met, customer service was non-existent and the guest was either ignored or left with a BAD experience. I guess the expression, 'you get what you pay for' is true. Suffice it to say the Days Inn has been eliminated from our list, and based on what appears to be the Wyndham Corporate Policy on Guest Services, we may eliminate your hotels entirely....

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