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Original Comment I am a weekend packer, at the Cedar Rapids, IA Fulfillment Center. I have been very impressed with the cosmetic smart sample program. Our sales volume has tripled in the 3 years that I have worked for the company. I am very concerned that my line<br /> <br /> management expects me to substitute missing smart samples to speed up the process of getting orders shipped.<br /> <br /> <br /> <br /> I believe this undermines the effectiveness of the program. I am a dumb guy who knows nothing about cosmetics. The key to my 32 years of happy marriage is to get my wife what she asked for.<br /> <br /> <br /> <br /> Today my line manager told me that I needed to find a substitute for the perfume sample that was requested by the customer. I complained to my friend in inventory integrity when she came by later in the day. She stated that the policy is that I'm supposed to guess on a replacement. She helped me and went to the cart within 20 feet of my work station and found the exact item. (The box wasn't labeled.) It took her less than 2 minutes.<br /> <br /> I would think that you would expect us to try to get the customer what they ask for before we give up.<br /> <br /> I would like for you to tell me that it is OK to make random substitutions.<br /> <br /> Thanks<br /> <br /> Paul Sabotta

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