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Original Comment We were caught in a severe thunderstorm off shore resulting in losing one phone (5S) to the gulf and the other (6+) we found the next day on the bottom of the sea floor. I have been paying for premium insurance since the 6+ was purchased 7 months ago. The local store said they could take care of the 6+ at the store. When we got there we were told, Sorry you have to call the insurace company. The 5s was in esucuritel's system but tyhe 6+ was not. Had to wait days to sort this out. Very unprofessional. The customer should come first. C-Spire should have been able to fix this immediately. After all they have the proof we have been paying for insurance. We have been with C-spire for many years and cellular south before that. We were happy but something has recently changed. C-Spire is not what it use to be. First opportunity we will probably be leaving C-Spire.

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