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Original Comment Ihop in general is not bad. Especially when management takes the time to properly train their employees. Case in question. Store #662. Why I do not know, our visits have not been memorable. We decided after many years to give it another try. Was okay. Came again, placed our order, asked questions, requested the senior discount was told no problem. Food was good etc. Bill came. I noticed no discount. I asked, waitress says, oh yeah can't do that tonight!!!. Really and she didn't think she should have informed us??? I asked to see the manager. Apparently he (Ralf) went home. Acting manager says oh well discount cant be given, Original waitress is brand new you are her first customer!!!. I asked about training etc. was told that was the way it was, she was new!! She did come back and said I gave you the military discount.... not the point, Poor customer service all around, and attitude. not blaming the new waitress, acting manager doing her job and properly training a new employee instead of leaving her on her own would have made the world of difference. I was given the owners name Hossam who doesn't answer his phone. I left my name and number might get a call back??? Well Mr. Hossam don't expect any referrals .

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