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Original Comment My first and last time using HOTELS.COM. There is NO phone number you can call or person to talk to if you have a problem. Their call center is in the Philippines and<br /> they can not or will not help you.<br /> I booked roundtrip air to Puerto Rico and a room for 2 nights. I was told I would receive an e-mail within an hour with my confirmation number. The e-mail never arrived. Calling HOTELS.COM the next day they tell me they have no record under my name or telephone number. Checking with my credit card company the card had been billed $1,122.00. I spent the entire day trying to reach someone to help with no luck. They state they can not help me without my confirmation number which they never sent me. Even an e-mail sent to the Corporate Offices got no results.

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