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Original Comment I am 24 years old and made the biggest purchase of my entire life thus far when I purchased my 2015 Acura TLX. Unfortunately if I could I would have chosen to do it with someone other then Northeast Acura. My experience was one that someone going from a basic dealership to a luxury dealership like Acura would never expect. It all started with the finance manager Sondra Olds. She was a nightmare! She wanted me in that room for all of 10 - 15 minutes when financing my $30,000 dollar car. She was pushy and made me feel uncomfortable. It got so bad that I had to stop her and say I was uncomfortable and I was unsure if I was going to go through with the deal. Without even knowing it Sondra signed me up for a extra insurance package for almost $ 3,000 dollars. I understand this is her job but never once did she say is was an option she gave me three choices and said pick one, it was not until after that I realized it was a added extra. One of her main selling point about the insurance package was that after my factory warranty my timing belt would most likely go and it would run me about $1500 dollars to fix so this package was the best for me. After some research on my own I found out that the Acura TLX has a timing chain... So she was either lying intentionally or she doesn't know about the cars she is selling. After feeling very angered and feeling like I as a customer was lied and cheated I reached out the management at Northeast Acura. They apologized for Sondra and told me that the day she sold me my car there was emergency within the dealership and Sondra was not herself. Sondra wrote me a letter apologizing and gave me free oil change and a gift card out to eat. I thought the problems were over here but unfortunately they were not! Sondra told me that my insurance package money would be taken off the principal of the car and it would be all set. Well this was not a smooth process at all. After a little over a month after Sondra said the refund was sent I realized the money was never applied to my account. I was the one having to follow up with Sondra to check on this. Sondra stated that it was sent and I should see it soon.. So again I took it upon my self to do my own research. I called Bank of America and learned that if the check was sent to them with no account number then it would be destroyed. Sondra said this was never the process and got me in contact with the business office. I gave the lady in the business office my account number and just days later the refund was posted. So I paid a extra month of interest on $ 3,000 and had to do all of this work. I truly believe if I never checked up on this there would have been no follow up. I reached out to David Ellis the branch manager at Northeast who has been great in the past. But for this particular issue he reached out once and said he would follow up and I have heard nothing. I am so frustrated and again I wish I could return the car and do it all again with a different dealership. I love my car and I was so excited to be a Acura owner but never dreamed my experience would be like this.

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