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Original Comment I have had the fioptics service for about 2 years now, maybe longer. It has worked fine for me up until about 2 months ago. Then the nightmare of dealing with their tech support began. My service has been up the entire time but about two months ago I started getting very poor performance. I used to have a 30 up and 30 down, now I am lucky if I get 20 down and 1 up. Their tech support can't get past the reboot the router and does it show a green connection light. Even had a technician come out and swap my router. Didn't help. I work from home and use this connection for video conferencing. My calls are constantly failing. I can't afford to deal with it anymore. I called CB tech support one last time today and got the same basic "is it plugged in" tech support. I am going to give TWC a try and see if they have a better product. Wish there were other options out there. More choice would create better products and better support.

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