Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I replaced my old Sear Craftsman walk-behind push lawn mower, that lasted 19 years, with a new push mover I purchased at Lowes early March 2102. The only things I ever replaced on my old mower during that time was a new rear grass catcher and new set of wheels. After only one used, I returned the mower back to Lowes and then purchased a Husqvarna 6021P at Sears in March 2012. Recently, I noticed the front wheels were pointing outward (the right more than the left). After further investigation, I discovered the deck housing was cracked on both sides from the bottom to the bolt hole that holds the wheel height adjusters. I called Husqvarna and told them about my problem. I was told take it to Wylie Small Engine Service. They had it for two weeks, nothing was done. I called Husqvarna again. I was told three service center were in the Dallas area. They told me I had to take it to a service center to determine if it's a warranty repair. I got on each of their websites and left messages along with my work, home and cell phone numbers. After two days, not one reply. I called Husqvarna again and they called Ed's Lawn Equipment in Addison. I took it to them on Saturday (August 22) and as I did the service guy condescendingly told me that I must have been hitting fence post with the front wheels. I'm a License Mechanical Engineer in the State of Texas with 35 years of experience designing equipment. I know a poor design when I see one. I called on Thursday (August 27) to see if this was a covered warranty repair. I was told it was Husqvarna would warranty the repair. They told me they could not find a part number for a replacement housing. With my owner's manual in hand, gave them the part number for the housing. They suggested they could weld plates to the inside to stiffen up those areas and it would cost less than a new housing. I told them that they just admitted the Husqvarna housings are problematic. <br /> <br /> I called their dysfunctional Warranty Department again to complained that my owner's manual in Section #9 Reinforced Stamped Deck Warranty is for ten years. Unable to respond, they patched me through to the Escalation Department. This pompous wind bag in that department, named Logan, tells me that Section #9 applies only to riding lawn mowers, not to my push mower. My question to him was, &quot;Then why is this section in my owner's manual?&quot; His condescending answer was, &quot;We're being Green.&quot; <br /> <br /> Husqvarna need to be reminded of Business 101. 1) The customer is always right! 2) Husqvarna is not the only manufacture of lawn mowers in the world! 3) A pissed-off customer will tell friends and relatives about their bad experience with a product way more than a satisfied one will. <br /> Husqvarna was not my first choice in movers but my second. Now after this experience, I will never buy another one to save my life. Every time I'm in Lowes, Home Depot, Sears, or where ever and I see any one in the mower department, I'm going to stop and tell them not to buy Husqvarna products. <br /> <br /> I admit my mistake....I bought a lawn mower from Husqvarna. But I also learn from my mistakes. I cannot say the same thing for them. Husqvarna is producing poor quality and they are not learning from their mistakes by all the complaints from their use to be customers.<br /> <br /> I plan on posting a YouTube Video as I disassembly my mower to illustrate their poor quality.

Feedback

Your Name

Your Email

Verification