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Original Comment Dear Judy V.<br /> Your rate was competitive when I did my initial &quot;homework.&quot; Yes, it was my best option at the time. However, your rate is no longer competitive. They did not verbally mention or review your company's policy of attracting new customers with a competitive rate and then raising it a few months later. I am sorry, but your policy, as well as your &quot;politically correct response&quot; DOES NOT HELP THE SITUATION. IT DOES NOT MAKE ME FEEL THAT YOU EITHER APPRECIATE MY BUSINESS, OR ME AS A NEW CUSTOMER. I am asking that you consider this email a customer complaint concerning your rate hike practice and I am requesting that I keep my current rate in effect until the end of the first year. <br /> <br /> I am expecting a response from you soon.<br /> <br /> Respectfully, <br /> <br /> Henry Merida<br /> <br /> Good morning, I have sent this email twice but the issue is still pending. Please get back to me with a solution.<br /> Thank you,<br /> Henry Merida

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