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Original Comment I have rented from the Detroit Metro Airport many times in the past and I just have a question about my recent visit. I have always used my Visa Card to rent a vehicle in which the amount of the rental plus 15% was placed on hold onto my Visa card. I already know that if you use a MasterCard, that the $200 hold plus rental is placed on hold but Visa only required a 15% hold. However, my last reservation, I was told that $200 plus the amount of my rental would be placed on my Visa card. Because I wasn't prepared for this update, I had to use my debit card instead. When did the policy change? The reason why I am asking this question is because the rude representative that I dealt with before handled my reservation. I filed a compliant with you before on her attitude and as I see nothing was done because during my visit when she asked me if I wanted to add insurance to my rental, I replied nicely and said no thank you, I have insurance. She replied "Well I have insurance too." My mean side wanted to snap at her and ask her what the he@#$ does YOUR insurance have to do with ME? But I held my tongue and politely declined the offer again. Someone really needs to speak to this woman. I don't know if it is a racial thing or not but her attitude is inexcusable. I just want to know did the policy change as she said it did? Or is it because of her attitude that she decided to hold the higher amount on my card?

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