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Original Comment My complaint is about how AON, AARP and Optimum One communicate with each or lack of communication. Also, Nordian who handles Medicare. There is no service given to retirees. I am a retired AT@T employee who has had their benefit package changed. AON, AARP, Optimum and Medicare do not talk to one another and all we get on the bottom is the run around. Our claims are not processed in a timely manner. The left hand does not know what the right hand is doing. AON will not refund lump payments without a form being filled out even though AARP has received their money. Each entity blames it on the other company. Than we get call center people who would rather fight with you and tell you are wrong than trying to see your point.<br /> <br /> Seniors we need to start pushing back. All these people managing our benefits and our benefits are being taken away.

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