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Original Comment February 1, 2016. We made a 3-day reservation for Casa del Madrileno in Madrid Spain on December 10, 2015. The reservation on Hotels.com specifically states that the hotel would charge us either upon arriving or registering out. As we've dealt with Hotels.com for at least 12 years, we thought no more about it. Our reservations were for December 26-29. When we got ready to leave for the evening, Mr. Azar proceeds to accept our 168 Euros for our stay. As we left hurriedly that evening, we counted on getting a receipt when we returned for the evening, but he was not there. In the morning, the attendant said he came in after 4 p.m. too late for us to get the receipt. When we got home, we checked our credit card and realized that he had already charged us not only once but twice on December 9 and 10th and he had cancelled only one of the charges. With paying direct in cash, he had actually charged us twice. Since December 30th we have been trying to get reimbursed by calling Hotels.com. I've spoken to Richard, Grant, Kim, and Janine. Each one has called Mr. Azar who said that he would return it immediately but then kept stalling with various devious tactics including trying to befriend me with inappropriate emails, telling me his troubles and sending me half naked pictures with his dog. and signing off with "kisses and hugs." I'm a 70-year old married woman. In spite of all of this and 5 calls to them, none of the Hotels.com representatives have been able to reimburse me for the double charges of 168 Euros. Someone really needs to start a class action suit against Hotels.com for their incompetence and culpability in all this abuse, time spent dealing with this issue, high blood pressure caused by it and strife. Although this is the first time it happens to us with Hotels.com, it appears that this is not the first time it happens many other people. I appeal to Hotels.com to either return the double charge or force in some way Mr. Azar to return this money to us and stop the abuse. I've already informed the proper authorities about this issue.

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