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Original Comment WORST CUSTOMER SERVICE EXPERIENCE EVER<br /> I made the mistake of purchasing a phone from the Tracfone website, and am still paying the price. We thought my husbands phone needed to be replaced, so we ordered a new one for him. When we received it and activated it, it began to do the same thing. My husband called customer service and told them what was happening, and they said they would send a new phone. He said he didn't want a new phone, but they sent one anyway.<br /> Meanwhile, we returned the original phone for a refund. 4 months later, and I am still waiting. That was on 10/2/2015. I called after several weeks went by, and they said they would look into it. Still nothing. I called again and was told that I had to wait for 30 days for the refund to hit the credit card I used. Still nothing. Called again on 1/2/2016, and was told it was being expedited and I would see the refund in 30 days.<br /> Two days ago, I called again and spent over an hour on the phone trying to explain what happened, with no help. I called again last night and it was over 2 hours and was told that I was not entitled to the refund! When I asked her to explain, I was placed on hold for another 20 minutes or so. She finally came back on and asked me to repeat what happened, AGAIN! She assured me that she would assign someone to resolve the issue and they would call me back today. Surprise, surprise, no call. Now I am on hold with them, yet again, and have spent another evening trying to resolve this! Seriously thinking about filing a complaint with the FCC, and will definitely contact the BBB.

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