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In October of 2015 I was told that I could no longer drive, so I sold my car. I contact the Hartford customer service number and canceled my car insurance, Policy #55 PHD632770. Your representative assured me that the insurance would be canceled as of the end of October. At no time did they ask for written termination. I sold my car in Oct<br /> <br /> I continued to receive bills and called your customer service department three more times. Each time I was assured that my insurance was canceled. To date I have never received a cancelation notice. In fact, I just received a past due notice for my policy.<br /> <br /> Is it your habit to prey on seniors? I want my policy canceled as of October, when I first contacted you. I will not pay any amount past that date, as you were informed several times that my insurance was canceled, and that I no longer had a car.<br /> <br /> Please be aware that I have done the following:<br /> a) Contacted the BBB regarding your company<br /> b) Contacted the head of your sales and marketing regarding your poor customer service<br /> c) Contacted the AARP regarding your predatory practices<br /> d) Contacted the Attorney Generals of Utah, Washington, and your headquarters state of Connecticut regarding your predatory practices<br /> <br /> I have notes from the initial and second times I called your customer service line. I will expect any supposed past due amount to be credited to me, and will expect a notice of termination in the mail within 10 business days. I regard your business practices as extremely shady, and your customer service, so-called, as unhelpful and lacking in basic training. <br /> <br /> Sincerely,<br /> <br /> Peggy Wilson


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