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Original Comment I have been trying for 3 months to have a script for Omeprazole DR 40mg filled. I am a RN. I was diagnosed with bleeding ulcer post hemoptysis and a following EGD. I was currently on two previous meds which did not work. I was granted one fill at a local pharmacy but subsequent refills were denied. I have been through 3 cycles of speak with Prior Auth-Get a new RX (I was present when the staff spoke and then emailed the RX to you)- got an email stated RX was in progress- then got an email stating the RX was being mailed- and then an email stating the RX was cancelled. Today I placed a FORMAL COMPLAINT the reference number I was given was 7289092, I spoke with a wonderful woman Angela Wiley, I asked and was given the name of her Supervisor Mary Ricks as I requested. Angela patched me into the Prior Auth (again - 3rd time) and something on my file was removed so I could get the script today at my local Rite Aide Pharmacy. HOWEVER, I have to wait until I have two weeks left of the 30 day supply and HAVE TO RECALL to have the RX changed to mail-order. WHICH WOULD REQUIRE ANOTHER RX AND GOING THROUGH THE PROCESS AGAIN... REALLY!?!?!?!?! SO in turn, I will have to go through this entire scenario a FIFTH time. If anyone is truly reading this I hope that you will rectify the MULTIPLE failures in the process that created this havoc. I am sure that this is not uncommon... perhaps only a few individuals have the time and make the effort to write down their concerns. Since I have taken both the time and effort, would you please perform du diligence and investigate and resolve the system failure which cause such problems. AND BY THE WAY... can you get my RX process fixed so I can get my medication as mail order???? Thank you for your time. Please consider this document a FORMAL COMPLAINT requiring a FORMAL RESPONSE from the Quality Corporate Vice President or CEO. James

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