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Original Comment I have been a customer of Straight Talk for approx. 11 years. I began my service by purchasing a card monthly. As of January 2016 I decided to enroll in the auto refill which turned into a huge mistake. My phone was deactivated in Feb and May after receiving a text stating that auto refill was successful. I talked with several customer service reps without any resolution to the problem. They even stated that they didn't have any records of payment in which I was paying Straight Talk on 48.95 per month on credit card for those two months and also having to use a card to activate my phone service for immediate communication in which no rep understood.End result.... I overpaid Straight Talk approximately 100.00. I would greatly appreciate your concern and reimburse me for my overpayment.As a result I am going back to purchasing a card monthly and if I have this situation happen again I will definitely change phone services. Thanks in advance for your concern. Sincerely, Shawn Jaynes

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