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Original Comment I'll write a letter - my preferred means of communication but wanted to comment on this site because of all the negative comments (circa pre 2016). Really! why bother with this unscientific method of commenting? But since you do: I had an exceptionally good experience when speaking with "Danny" this week. Knowing the temperatures lately are significantly higher than usual, I called to ask why my bill is so high in spite of carefully monitoring the A/C temp. and what setting would help lower my bill and also while I was at it, I asked about appliance usage and costs per kilowatt. It was an unusually helpful experience. Speaking with knowledgeable, caring employees is the exception today, rather than the rule. Danny ought to be your #1 spokesperson. First time I've been impressed with FPL.

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