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I hate Metro PCS service and Samsung. I bought a Samsung Galaxy and the battery seems to disconnect from the phone. I have to open the back and take the battery out and put it back in to make the phone work? Metro, the insurance company and Samsung, Inc will not help. Metro said call the ins. company and they say your phone has not been physically damaged so they will not help. Samsung says mail it in and if they do not find any physical damage they will try to fix it and return it to me. In the meantime I do not have a phone. What happened to days of customer service and pride in your product. Linda Welch,


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