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Original Comment Thursday 09 29/16 I had Mediacom install phone ,internet and cable service in my home. After the installer completed his work and had been gone 2 hours this same night, I spent 3 1/2 hours on cell phone with your service rep trying to get the modem to come on line since nothing worked. We did eventually get everything working. The next day the TIVO automatically rebooted several times which took 15mins each time, yes we was attempting to watch TV at this time. On Sunday 10/02/16 the TiVo box went out completely and we still have no TV. After 2 more hrs on phone I was told a tech would have to come out. I was told the earliest they could get a technician out to my house would be 6 days later on 10/05/16 since I kept the appointment that was originally scheduled from the first night.<br /> <br /> This is completely unacceptable and below par service at best. Is it a standard practice to install your defective equipment in customers homes and then tell them to wait 6 days without service before a technician can get back out???????<br /> <br /> On the subject of Technicians, The technician YOU sent to install your product in my home also took the liberty to cut the ends of every single cable that was previously installed for my satellite dish and the cables leading to all four rooms in which I HAD service. He did not remove the cables, he just destroyed them. This was MY PERSONAL PROPERTY THAT HE DESTROYED. Once again I ask, is this standard procedure????<br /> <br /> I was promised by your sales rep that I had a 90 day trial period in which if not completely satisfied I would receive a complete refund of all monies spent. I do believe it goes without saying that I am extremely far from satisfied, I could not be anymore dissatisfied!!!! and that is only after 3 days of the worst experience I can remember. <br /> <br /> I am currently working on getting my previous provider to hopefully come back and repair all the damages that your technician deliberately destroyed for no reason what so ever. I am asking you to discontinue service and return all monies to me as per our agreement. Quite honestly I also believe the least you could do is reimburse me for all expenses I will incur having the cables replaced that YOUR technician deliberately destroyed.<br /> <br /> I am a previous Mediacom customer of 18yrs, losing internet and phone service on nearly a daily basis and poor customer service is the reason I went elsewhere for service. After 4yrs with another provider a Mediacom sales rep came to my home and explained to me that Mediacom revamped their entire system and guaranteed me nothing short of excellent uninterrupted service. Promised the moon and the stars so to speak, I asked to have my previous phone number imported which naturally got screwed up as well. <br /> <br /> Your local office here is completely incompetent and this is the reason I am sending you this message, H E L P !!!!!!!!!!!!!!!!!!!!!!! <br /> <br /> <br /> Sincerely,<br /> <br /> Anthony Reynolds

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