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Original Comment Many American companies need to bring back Customer Service to the good old USA. Most of the time I have a hard time understanding what the overseas CS Rep. is saying. I can tell they are reading a script. Most of the time overseas CS Rep. do not comprehend the problem you are trying to explain to them. I am wasting my time. I end up on the phone calling several times because they hang up or you just get disconnected/dropped. A few weeks ago I spend about a good 4 hours or so trying to get help from Comcast 800#. What a waste of time. I finally had someone with the intelligence to dispatch a technician to my home. It was the remote box which the technician had to reprogram it. Now I have a problem when I send messages to group e-mail addresses, they are not being received. They seem to be going out but I find out later they are not being received. Normally when messages are sent & for some reason at the other end they are not receiving your e-mail, you would receive an e-mail from the main server carrier that your e-mail was not delivered and the reason why. I am not getting that. I started to use Delivery Request when I send an e-mail to my e-mail group addresses. Again the e-mail seems to be sent but I do not receive any delivery info. Now, I called today and your overseas CS rep. were not helpful at all. This time I request to speak with a U.S. person and the overseas CS rep. transferred me to another overseas CS rep. I end up calling the office in Maryland and was on the phone for a good 20 minutes or so still waiting to speak with a supervisor. I end up asking the CS Rep. in MD to have the Supervisor call me back. She responded that I will get a callback within 2 hours. This is very poor customer service and I am not a happy camper. I dropped my Centurylink Svc for Comcast thinking that I would be getting a better service. I am very disappointed.

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