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Original Comment What an embarrassment it must be to work for the worst organized/operational company on the planet. The lack of proficiency, process and customer service is breath taking. I have experienced the worst Internet access via their DSL service. If it ever stays connected it is worse than a 1200 baud modem. <br /> <br /> Compounding, the lack of responsiveness and networking tools and staff to identify, monitor and remedy network problems is horrific. 7 months and going with no end in site. Never returning a customer call is standard operating procedure. The amount of time spent educating them on their own issues is profound. Without provocation the call center will disconnect your call. This trick has occurred to me at least 18 times in three weeks. What a joke.

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