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Original Comment I was at your Wesley Chapel office this morning for an 8:00 a.m. lab appointment that I made online. I get there and the place is packed but when I inquire I am told that not everyone has appointments and that anyone with an appointment will be seen on time. I did not get my labs drawn until 10:00 A.M.! Add to that the fact that your employee at this location, a young African-American man, who REFUSED to give his name to myself and other patients when asked was rude and disrespecful. He told one guy who had brought his children under the age of 4 in for labs and was understandably quite upset at having to wait for over an hour to get their labs taken that he would call the police if he did not sit down...and this response was when this guy asked him what his name was so he could lodge a complaint. He finally came to draw my blood and he was not only rude and unprofessional but was being very aggressive in his manner when taking my blood by putting on the tourniquet SO TIGHT that I could not stand the pain and when I asked that he loosen it a bit he stated that I was just going to have to deal with the pain since he needed it tight in order to get my vein. He finally did when I INSISTED that he release it a bit. I have had my blood drawn many many times and I have never had to have a tourniquet on so tight. Then when he put the bandage on afterwards he again wrapped it so tight that I could see my arm swelling from the pressure!! When I got up to leave he nastily and with attitude told me You're Welcome and I told him that I had nothing to thank him for as I had been made to wait for over 2 hours for my appointment with NO APOLOGIES whatsoever and that his treatment towards me had not been nice at all, so what was I supposed to thank him for. When I left several patients outside that were still waiting had heard me and congratulated me for telling him what I did as EVERYONE was quite upset at not only the wait, but also the treatment from this employee. Please contact me to let me know what you plan on doing about this. I should not have to be treated like this in a medical facility and be made to wait for this long. My arm is literally still aching from his BRUTAL TREATMENT of it. Thank you for listening. I hope to hear from someone.

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