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Original Comment I booked 2 hotel rooms in Shanghai, China, for arrival on March 15th. I called hotels.com and advised that my bosses would be arriving around midnight but probably after and do not cancel the reservation. I asked the agent to add the information to their reservation. The agent added a note to the account but only said would arrive around midnight, did not add do not cancel reservation. Because of the lack of detail from the agent, the hotel cancelled the reservation because they considered my bosses a no show. I called and spoke with several agents and 2 different supervisors. I was told that there was nothing extra that they could do and then proceeded to ask for the corporate phone number and was advised that they did not have it and I could google it. I will be contact Hotels.com corporate headquarters and filing a full complaint. This is NOT CUSTOMER SERVICE!! Since Hotels.com refused to assist me, my bosses had to sub sequentially find another hotel in Shanghai at 3 IN THE MORNING!!! I have used Hotels.com and currently have hotels on reservations through them. I can say that I will no longer use them and will cancel my reservations and contact the hotel/resorts myself and book through them. <br /> <br /> I have never in all the time arranging travel been told; 1 that there is nothing that can be done and that they do not have the information to contact their company's headquarters.

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