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Original Comment My family stayed this past weekend in your hotel. It was booked through Hotels Corp through a times share package with West Gate Villas. I don't mind staying in a hotel that isn't updated, but cleanliness is important and is a must. I am appalled on how unkempt and filthy our room was. I have never experienced staying in a room this dirty. The rug was so dirty and stained that within a few minutes my kids feet were black. It looks like that rug has not been shampooed or vacuumed in years. The bathroom was dirty all the way from the light fixture to the shower. There was no pride taken to try to make this room look nice. The paint job was a quick mess of a job. Paint dripped every where from the door to the bathroom to the floor molding to the back of the bathroom door hook and so on. There was also mold and the WI-FI didn't work. <br /> My first bad experience before I got to the room was checking in which took 20 minutes. It was late and I had 2 little kids screaming in the car. Someone was complaining about how they were double charged and also charged the wrong price that they were quoted originally over the phone. Then, when I was checking out someone else was complaining about their room not being cleaned and had no towels. Carlos started checking me out was trying to tell me I wasn't supposed to check out until April 4th. I showed him my confirmation paper and he went on to telling me how sometimes guest services changes the date. I was like what?! That doesn't even make sense and why would they just do that?! It does not seem like people are having a good experience or stay at your hotel.<br /> I hope you can really look into these issues and make some changes for future people staying there. Hopefully they can have a much better experience and cleaner experience than we had. As far as I'm concerned, the whole hotel needs to be gutted and redone. This room is a health hazard and I will never recommend this place to anyone. I already sent an email to the general manager of this location, Danielle Butler

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