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Original Comment I ordered the Fioptics Bundle for my new residence. I had to pay a $200 deposit for the services. So two days before the services were installed my landlord stated that I could not have the TV service that they would only allow the phone and internet service. So, I call the customer service line to cancel the TV/ Video service. The representative stated that since no services have been installed that they would refund my $150 deposit back into my bank account. Well, that was over 3 weeks ago. I called and spoke with the customer service department every week and they keep giving me the run around saying that the refund was not processes properly. It seems as if they are making up stories so they don't have to give me my money back. The crazy part about it they would even credit my account for the $150. It is truly sad I that a company will take your money and not try and fix the problem. I am highly upset and I really feel like canceling my internet and phone services.

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