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Original Comment This was our first experience with Netspend and it will be our last! Our son gave my husband a gift card for $150 for his birthday. He tried to use it but was told it could not be activated because it was a temporary card. He waited several months for the real card and could not activate it because of poor customer service staff. They kept giving him the run around. He found the card the other day and decided to try again. Now all the money is gone - apparently "someone" activated it and used it for an unauthorized transaction over a year ago. Netspend will not allow us to dispute it because it has been over a year and the supervisor was rude - accusing us of lying about the purchases. She told us it was up to us to prove that we did not use the card. BTW...it took us two days of communication to get this far. First, he was told there was money on the card and he just needed a pin. Then he was told he had to create an online account to access the card. Then he was told the money was gone and he would have to dispute it. Then he was told he could not dispute it until 4 hours after creating the account. Then he was told he could not dispute it because it had been over a year. Then he was told he was lying about the purchases and just wanted Netspend to give him more money. Then he was told he would have to resolve this on his own that Netspend could not help him. I can tell you that we will NEVER use Netspend again and I truly feel sorry for anyone who actually deposits there hard earned money into an account with them!

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