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Original Comment 7/11/17<br /> <br /> <br /> <br /> <br /> <br /> Dear RCI Staff:<br /> <br /> <br /> <br /> <br /> <br /> In my in box for email today, I received a reminder to take your survey. I have several issues I'd like to bring up concerning our visit to Sunset Beach time share buy in meeting we attended in May, 2017.<br /> <br /> <br /> <br /> <br /> <br /> 1) Upom our arrival ( 4 adult women), we were greeted by our sale's rep. After much conversation, we were informed that we were 'through', and we could go. AT NO TIME WERE WE GIVEN A TOUR OF THE PLACE TO SEE WHICH UNIT WOUD BE RENTED OUT TO ME/MY GUESTS, EVEN AFTER WE REQUESTED SUCH. I did sign up for Sunset Beach Resort. Though much was covered, I have a vague recollection of all that was stated, so I did not completely fill out the survey. <br /> <br /> <br /> <br /> <br /> <br /> 2) Weeks after returning home, I responded to an email I received from RCI welcome committee, and listed various questions I had which were NOT adressed when we were in attendace at Sunset Resort. TO DATE NOBODY FROM RCI HAS TAKEN THE TIME TO RESPOND TO ANY OF MY QUESTIONS!!! To say that I am leary about the company is a slight understatement. If you don't answer a potential customer's questions in an email, how do I know my needs will be met after I buy in??<br /> <br /> <br /> <br /> <br /> <br /> 3) There was an employee standing at obne of the doors, watching how the proceedings were going at the various tables. He was an older man with silver hair &amp; wore a company badge. As he was standing at the doorway for all to see, he stood there picking his nose multiple times, digging .. As if this wasn't bad enough, he then WIPED IT MUCUS ON HIS UNIFOR M PANTS!!! I was absolutely appalled by this &amp; requested his name. Another female rep came to my table where I informed her of the event. She almost choked when I described his actions. Although she attempted to find out his name, she was unsuccessful ( intentionally or not, I'm not sure, as I'm sure she didn't want to embarrass him in front of everyone. I don't believe his actions would be condoned by corporate.<br /> <br /> <br /> <br /> <br /> <br /> I would appreciate feedback regarding this email, as I need to find out answers to the following questions:<br /> <br /> <br /> <br /> <br /> <br /> 1) Is there a monthly maintinance fee, and if so, how much. Is this fee only instituted when I use the unit?<br /> <br /> <br /> <br /> <br /> <br /> 2) If I want to donate the use of my unit to a non profit fundraiser, how do I go about that? I 'won' my trip to Pueblo Bonita through a timeshare holder with VIPS organization. ( Janice Vella<br /> <br /> <br /> <br /> <br /> <br /> 3) Related to question #2, how is the approximate retail value figured?<br /> <br /> <br /> <br /> <br /> <br /> 4) Can you please send me any photos of my unit so I have an idea what it looks like?<br /> <br /> <br /> <br /> <br /> <br /> Any help you could give me would be appreciated!!<br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Katie Farren

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