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Original Comment I reserved room in Hilton Frankfurt City Centre obviously in Germany through Hotel. com. The policy of Hilton Hotels all around the world is, they cancel till last day. The website of Hotel.com for that specific hotel shows the same thing. They cancel the reservation for room with breakfast and without breakfast till last day. I fall AND FRACTURED my shoulder tree weeks before our trip. Obviously I should get my money back for medical reason. They are playing game every time. So far since June they have done nothing except. Their excuse is that they have to contact the hotel. I called the hotel, my daughter called hotel. Their answer is "You have to call hotels.com (Expedia.)They are keeping your money, we cancel till last day. We do not have your money which it makes sense. Hotel.com is useless. I want my money which is $1513. They have trained their customer service to lie and steal from people.

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