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My husband Thomas P. Jacques rented a car from you on 9/10 in Portland, OR to be returned 9/16. Rental #656523836. Tom had a medical emergency while on vacation and we were forced to drive the car to Billings, MT instead of flying. I was told, at the Portland office, and your Billings office, there would be no drop off fee because of our emergency. On 9/16 you charged my credit card $861.14. I have spent hours trying to talk to someone who could help me to no avail. We have been good customers for Thrifty and I ask that you please help me with this charge.


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