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I purchased a glass top oven range from the Sears outlet store in Santa Ana Ca. on 11/30/17, The Oven was delivered on 12/4/17 and has never worked properly, the oven nor the stove gets hot enough to cook. The store will Not exchange it without a physical letter from a tec. The service call has been reschedule twice. This was a gift for an 86 year mother in law who now has not been able to cook for 10 DAYs and counting now. The next Scheduled service appointment is on 12/22/17 which mean no cooking for Christmas????? Please Help ALWAYS BOUHGT KENMORE BEFORE., This is not cool. Thanks Michael Meloni


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