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Original Comment On 03/06/2018 early morning, I placed an order with ProFlower for same day delivery. After being charges with extra servicing fees, I was expecting for the item to be deliver. After 4:30pm I was concern so I called customer service to find out that they failed to secure a florist to deliver. No one called me and the only result was to send flowers the next day. I am highly disappointed that no one gave me a called so I asked to talk to Supervisor. After being on hold for over 45 minutes (yes, 45 minutes) they hung up the phone on me. So I called again to get a refund. I am so hurt that you all did not call me to at least give me the courtesy to make different plan and so my day was ruined by not being able to surprise my veteran Army Sister in GA. I will never do services with you all again but most importantly I will ensure everyone knows how you all treat your customers. The second time I called I had a 18 minute wait, no one cares that they &quot;failed&quot; to secure a florist. What is up with Customer Services? Do you all not care about referrals or retention... I am so hurt that I couldn't trust ProFlowers to do the right thing which was after charging me (taking my money) delivering in what was promised (the order). The question that the following people could not answer was, why didn't they call me so I can make other plans. Why didn't they follw-up to ensure customer satisfaction? Why didn't I receive a courtesy and respect to be informed before the end of the day that an order was not being able to deliver?<br /> <br /> Lisbeth and Sharriq in Customer Service did horrible. <br /> <br /> No call.<br /> No delivery.<br /> No business.<br /> <br /> Unsatisfied and Disappointed,<br /> <br /> Sally

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