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Original Comment Does ANYONE know ANYTHING at RCI? Each time I speak with someone, I receive a different story. Unfortunately, we were told a bunch of lies at the time of purchase. After several attempts to book a few vacations, it seems they change the rules.... Today, someone called and said they had a vacation I wanted from my search, only to find out after a 15 min. conversation that the resort doesn't accept upgrades of which I was previously told I could upgrade, once I settled on a smaller unit, especially because I am a &quot;platinum member&quot;, that I would definitely be upgraded if my desired unit became available. NOT SO. Now, I'm stuck with this unit, which can NOT accommodate our family, unless I pay an additional $945.00!! <br /> UGH.... Nothing but excuses from the reps and NEVER anyone available to speak to. Extremely poor service, after the sale of course!

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