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Original Comment Every time since becoming a member of RCI I have had a Horrendous experience. The phone Resp. are obviously extremely limited as to the help their able to offer members, the Supervisors are for lack of a better word; INCOMPETENT! I had 2 Units Booked at a Resort both with full kitchens, upon receiving my confirmation email it showed one Unit with partial Kitchen, the other No Kitchen. When I called to informed them of the error the response by at least 3 phone Reps. and a Supervisor showed me this company does NOT care about it's members. The Supervisors solution was to move Us to another Resort which did not meet our Vacation plans. I finally did reach someone at Corporate level who eventually resolved their own error. Now I am faced with a $239.00 fee issue that the system showed would be discounted upon my Confirmation of Booking, well it did not apply any discount as it said it would. Again after calling, I was initially advised that I should get a 25% discount, after much talk with a second phone Rep. and a Supervisor named Chris who works at the Carmel Indiana office nothing was resolved, in his condescending, insulting manner of speaking he did not Honor the request offered by RCI. I will be contacting Corporate again. This Guy Chris over a measly $60.00 chose to be UNPROFESSIONAL, which showed he is a Very POOR Representative of the Company who pays his salary! $60.00!!

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