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Original Comment As a RCI member we have nothing but issues, last year was the last straw, after our membership ends we will NO longer be members. We were in Aruba at the time and two days before the week we put in for the exchange we get notification that something is available, now who waits until the last two days to book, we actually went to the office and rented the week to extend our stay, we have a search on for over a year and half, then while there talking with members, find out that someone got a unit who was suppose to stay in another resort but due to water damage they were give a unit in our resort, when talking with a member they said it was the resort who did that, no when I was in the office the woman we spoke to said no it would of gone thru her and that did not happen. They also put in the wrong year in our search, when talking with someone on the phone before leaving were told we didn't have enough points, but we went by their points system online, but were told because of the time of year, so when changing it to put more points out there, the wrong date was put in our search to when we originally did the search, others had gotten units in the meantime. I looked at the resorts deposits during our time there, there were 33 units exchanged into that resort. The stress of not knowing at the last minute that we would get something while on vacation was unreal. Each person we talk with had given us different answers and different vacationers we talked with about RCI down there was not positive. You either need to make some changes or get out of this business, customer service SUCKS.

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