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Original Comment I have been waiting weeks for the escalation department to call me back and resolve an installation botch job which is a hazard to me and I am terrified I am going to brake my back again due to this tripping hazard. The cable is 7.75 inches off the ground in front of my exterior door. In addition, the tech pried the screen away from my house, installed the cable over the hurricane shutter track (now unusable) and cut the roots to my privacy shrubs around my pool.

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