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Original Comment This place is a joke. I called to have my gas hooked up to my home and they automatically signed me up for a home protection plan that I didn't ever ask for. Funny part I asked who signed me up for this and they stated it was confidential. Ummmm you can't sign people up for stuff they didn't ask for. Then on Facebook messenger they stated they have a voice recording of my husband authorizing these charges. I was with him when he signed up and not one time did I hear him state yes I would like a home protection plan. Secondly, it was started on the separate bill for dates before we even moved in. I have never been so disappointed in a company trying to rip people off. I spoke to Derek Singleton that stated he would make sure and take care of this as did the 61 people and 72 hours of phone calls prior to speaking with him. I asked for his supervisor and was denied as he was the highest person who I could speak to. My question is Jerry Norcia is the CEO but doesn't want to hear from customers about how his company is trying to rip people off. After speaking to Paul #ACS0130, Jamesia, Jaime #PRO0189, Robin who stayed "do not treat me like a baby" and freaked out on the phone as if she needs mental health treatments. Greg # E62035, Chamar # DarO0204, DRO 0208 and many more employees that refused to give me their employee number or name when asked. All I asked for was to deplete the home protection plan off my account and out of my name and they tell me it is taken care of but then I get a bill for December 2019. Now I have a bill for January 2020 but Derek Singleton credited 13.83 leaving a 2.13 bill on the account as I have screen shots. Apparently they have to lie and keep people on this home protection plan scam so they can make it look like people consented for this but tell them they deleted the account but never do. I spoke to someone through messenger and they stated it was taken care of in December 2019, if so why did I get a bill for January 2020? Also, I logged in online and seen that they still didn't delete this account leaving a balance of 2.13 to keep it open. Originally I was billed 15.95 for January 2020 and I called again and waited for Derek Singleton to call me back, apparently you have to wait 48 hours for this. When I asked for a letter that this account was a zero balance and closed they refuse to give you notifications. When I asked for a corporate headquarters on call me I didn't receive a call. Online through messenger it states I am at a zero balance and the account is closed but online it shows I still owe money for this home protection plan I didn't ask for. I don't think people are aware that DTE Energy is signing them up for this plan that they never asked for. Leaving people vulnerable to collections or older people just pay it not realizing it is a separate account and bill for something that they aren't receiving. If you call the home protection plan line they don't answer or it hangs up automatically. They have no address, CEO or a person to contact to eliminate this service people don't want. So I called DTE Energy and they told me it is a separate entity. It's a scam and no one asked for that so stop signing people up for stuff they didn't consent to. You really need to make it more customer friendly to speak to someone that knows that they are doing. If a company refuses to send a letter that you didn't ask for the account and it is closed on a zero balance but they refuse so it sounds like a scam waiting for a class action. Now Malaysia called me to speak of this issue and telling me it's now a zero balance but every month they tell me that until I get a bill for this HPP. I asked for a letter stating this was deleted and a zero balance and they refuse. How can a company order something you never consented to? I can't believe this as I asked for a letter so I have notifications if in the future they decide to go to collections because I refuse to keep calling over this issue. What a joke and monopoly this place is. No other way to get natural gas other than DTE.

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