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Original Comment I purchased brand new KENMORE refrigerator w/ a double bottom freezer from Sears for over $2000 on 9/22/2017. Fast forward to 1/27/2020 and my now it no longer works. It completely stopped cooling and freezing my food. After getting the run around for hours with sears terrible customer service I HAD NO CHOICE but to pay someone to come out and diagnose the problem which was $80. He stated my compressor and board went out.So I contact sears and they give me the run around and refuse to pay for the repair stating the warranty expired after one year. At this point I'm livid because this should not be happening to a brand new (SUPPOSEDLY TOP OF THE LINE & VERY EXPENSIVE) refrigerator. Not only did I lose out on money thinking I was purchasing a long lasting AND or dependable refrigerator that will last, I also lost over $200 in groceries i bought the previous day due to it breaking in the middle of the night. Everything had to be thrown out. I am so disappointed in this company and will never spend another dime Kenmore. Their customer service is terrible and they had no idea what they were doing and were not empathetic at all. After calling again and again and being on the phone for hours a customer service representative said to schedule a repair appointment and my part would be covered and I would just pay for labor. When the technician got there he told me the part wasn't covered and the representative gave me false information. I also had to pay another technician $119. SO NOW IM OUT OF POCKET about $200 and their is still no repair done. This is UNACCEPTABLE!!!!! I should be compensated for all this hassle and stress over an overpriced piece of junk refrigerator. Now I have to purchase a brand new refrigerator when I shouldn't have to!!!! I WILL NEVER BUY ANOTHER KENMORE PRODUCT EVER!!!

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